Frequently Asked Questions

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Product Questions

Each product on our website links to their own Care and Use manual with cleaning instructions. Most of our products are top-rack dishwasher safe, but we still recommend washing by hand to keep the beautiful finish looking great. Never use bleach or any cleaner that contains bleach on your Thermos® product.

If you see discoloration, it’s almost always a coffee/tea build-up in your container. Coffee pot cleaner or denture tablets usually work the best for getting out stubborn stains and odors. Put two denture tablets in your product with hot water and let it soak overnight then wash with soap and water and rinse well, and if applicable, allow to dry, prior to use. Lemon juice can also be used for removing odors.

No, Thermos brand stainless steel products have no interior coating.

Thermos products are tested rigorously by independent testing labs. As a result of this testing, we can assure you that Thermos products do not pose a risk of lead exposure to consumers.

Yes, our FUNtainer®, Foogo®, and Thermos Baby products are made with love from BPA-free materials; including Polypropylene #5 and food grade 18/8 stainless steel.

The FUNtainer® bottle lid is made of polypropylene. The straw spout is made of silicone and the stem is made of LDPE (low-density polyethylene). None of these materials contain BPA.

Our Foogo® and Thermos Baby stainless steel products inhibit bacteria growth based on the ability of the product to keep contents cold. Testing results show that liquids placed inside of these products inhibit bacteria growth while the liquid stays cold.

Our FUNtainer® bottles keep beverages cold for up to 12 hours. That being said, storing milk requires special attention so we don’t recommend keeping dairy inside the bottles for long periods due to the risk of spoilage.

For max performance and heat retention, preheat the inside of your Thermos product with hot water according to the care and use instructions for best results. If you’re preparing a Thermos food jar to fill with soup, pasta or any other hot foods, they should be heated on a stove to a boiling point or microwaved piping hot prior to filling the food jar. Please use caution when handling hot contents. Remember, you’re not heating up the food to eat now; you’re heating it so that it can be safely eaten hours later.

Our headquarters is located in Schaumburg, IL, though we have offices all over the world to service and support our customers. All of our products are responsibly manufactured. Most of our stainless steel products and lids are manufactured in China and most of our plastic bottles are U.S. manufactured in Batesville, MS.

Yes, please visit our warranty page

They are the same great products you have come to know and love but with a new name.

Yes, we offer replacement parts for certain products. To
find more information about replacement parts please contact us.

Yes, you can customize your product!  We offer an assortment of kid and adult water bottles that can be personalized with text, monogram, graphic, or your own design. Please review our Customization Terms & Conditions, or for additional information, visit the Customization FAQ.

Thermos Bundles include two predetermined Thermos Brand products that customers frequently buy together. Each bundle offers customers
20% off the two items listed and will be automatically applied to your cart. Bundles cannot be combined with any other offer. Customers may remove the bundle discount, and apply a different coupon code or promotion (if applicable).
Previous purchase not eligible. Restrictions apply, and subject to early termination without notice.

Order Questions

We only ship to the United States at this time.

Visit our shipping page for estimated delivery times and carriers.

We want you to love your Thermos product, but if you’re dissatisfied for any reason, we want to make it
right. Visit our returns page for our policy and instructions.